Trouby accompanies people throughout their entire visitor journey. Trouby answers questions, gives orientation, carries out actions and makes content accessible – on your website and on site.
Your personal guide on the website – it answers questions and finds the right offer.
Fewer emails and phone calls.
Trouby answers recurring questions instantly. Opening hours, tickets, directions or offers: Trouby takes on routine questions right on your website. Your team gains time for the enquiries where personal attention really counts.
Available 24/7, instant answers and solutions.
The right answer – at exactly the moment it is needed. Trouby understands where visitors are on your website, answers their question and takes them straight to the next step that fits.
Answers based on your own content only.
Trouby does not reinvent your institution. It makes your knowledge accessible. You decide which content Trouby uses. Answers draw exclusively on the sources you have released – from your website and FAQs to PDFs and editorial content.
Without an IT project.
From your website to a finished Trouby – without a complex integration. Copy the code snippet and paste it in. Trouby fits straight into your existing website.
GDPR-compliant, hosted in Germany.
Privacy is not just an added feature. Trouby is designed for professional use in Europe – with hosting in Germany, privacy-compliant processing, clear roles and controllable data sources.
Your personal guide on the website.
It answers questions, gives orientation, carries out actions on its own and takes visitors to the right offer.
Trouby answers recurring questions instantly. Opening hours, tickets, directions or offers: Trouby takes on routine questions right on your website. Your team gains time for the enquiries where personal attention really counts.
Features
From buying a ticket to handing over to your team – Trouby finds the right offer.
Trouby advises and leads straight to booking.
Trouby takes the visit, ages, discounts and preferred offers into account – and then leads visitors straight to the right booking.
Just ask instead of working through filters.
Visitors tell Trouby what they are looking for. Date, interests, audience or company are taken into account automatically.
Travel, entrance and route right in the chat.
Trouby answers questions about getting there and, on request, takes visitors straight to the matching route in Google or Apple Maps.
Trouby makes complex options easy to grasp.
Trouby compares fares, subscriptions or memberships against each visitor’s own needs and makes the differences easy to understand.
Matched to page, scroll position & selection.
Suggestions and answers adapt dynamically to the current page, the scroll position and even highlighted content.
Automatic detection, 50+ languages.
Trouby detects your visitors’ language automatically and answers in it directly – without any content having to be translated.
Trouby hands complex enquiries to your team.
When an enquiry needs special attention, Trouby can pass it on to the right person on your team – together with the full conversation context.
Design, language and tone of voice, individually.
Colours, logo, typography, wording and behaviour adapt to your institution. Trouby feels like a natural part of your website – not like a foreign chat plugin.
Trouby does not just answer questions – it guides visitors to the right offer.
From buying a ticket to finding the way and handing over to your team – that is what Trouby covers on your website.
Trouby takes the visit, ages, discounts and preferred offers into account – and then leads visitors straight to the right booking.
Backend
Every conversation is analysed – so you can see what visitors really ask.
See which topics move visitors, where questions go unanswered and what leads to a booking.
Review open questions and accept suggested answers with a single click.
Decide how Trouby speaks – from factual to warm, in keeping with your institution.
Keep your sources in one place: PDFs, CSV files and URLs.
Every conversation is logged in the Trouby dashboard.
The analytics show what your visitors really ask – so you can keep improving your answers.
See which topics move visitors, where questions go unanswered and what leads to a booking.
Privacy
Guardrails prevent unwanted answers.
With solid expertise in data protection, we know exactly what matters when AI chatbots are used in a GDPR-compliant way.
We build Trouby in Germany and host exclusively in Germany. Every AI chatbot is crafted here in Munich – tailored to your institution.
So that every user always gets a fitting answer, a handover to a human colleague is possible at any time.
Omnilingual
Onboarding
No-code, no IT skills required – one line of code on your website is enough.
We run an interview with you.
We analyse your website.
We tailor TroubyHost to your institution.
You add one line of code to your website.
You spot visitor questions not yet covered in the dashboard.
You add matching answers and, when needed, further sources.
No-code: highly complex AI technology, remarkably easy to handle.
The implementation requires no IT skills – one line of code on your website is enough.
We run an interview with you.
Your personal guide on site – your own content becomes a dialogue visitors steer.
Any level, any perspective, more than 50 languages, accessible.
Nobody has to follow a pre-made narrative any more. How deep, from which point of view and in which language – the person standing in front of the object decides. Your curatorial work becomes available to everyone, not only to those who read the catalogue.
Questions, dwell time and interests – per object.
For the first time you can see what really happens in front of a work. Which themes resonate, which questions stay open and how long visitors linger at an object. The tour becomes feedback for the curation.
No IT project and no extra curatorial work.
No tender, no app development, no recording studio. Trouby works with the content you already have – catalogue texts, wall texts, room guides. Your institution stays with the curation, not with the technology.
Answers based solely on your own content.
Otherwise general AI assistants tell the story of your works – without you. Trouby answers only from the sources you have approved, and names them. How your collection is talked about is still your institution’s decision.
Texts and audio are updated in seconds.
Visitors scan a QR code – that is all it takes. No download, no loan devices, no maintenance. What you change in the dashboard is live on site immediately.
Your personal guide on site.
It accompanies visitors through the exhibition, answers their questions and adapts to level, interests, pace and language.
Nobody has to follow a pre-made narrative any more. How deep, from which point of view and in which language – the person standing in front of the object decides. Your curatorial work becomes available to everyone, not only to those who read the catalogue.
Features
A guide that listens and answers – from audio to automatic language.
Ask a question, hear the answer.
Visitors ask their question right in the chat and hear the answer read out. Anyone who would rather read gets the same text alongside it.
One object, many points of view.
The same object is told from several perspectives – curatorial, artistic or through the eyes of a contemporary witness. Visitors pick the point of view that interests them.
Go deeper whenever it gets interesting.
Every station comes with short excursions on motif, technique or period. Anyone who wants to know more taps on – everyone else moves straight to the next station.
Clear, without oversimplifying.
Technical terms in the text can be tapped and are explained in a sentence or two. The text itself stays exactly as precise as your institution wrote it.
Detected automatically, 50+ languages.
Trouby detects your visitors’ language automatically and guides them through the exhibition in it. More than 50 languages are ready to go, with no need to have your content translated.
Design and tone per exhibition.
Colours, typography and tone of voice follow your visual identity – differently per exhibition if you like. The guide feels like part of your house rather than a foreign app.
A guide that listens and answers questions.
From audio answers to perspectives and deep dives to automatic language – that is what your visitors experience on site.
Visitors ask their question right in the chat and hear the answer read out. Anyone who would rather read gets the same text alongside it.
CMS
Every conversation and rating lands in TroubyHub – with the analytics to match.
Which topics and exhibits really resonate? How long do visitors engage with an object? What do they ask? And where do they not understand something, drop out or need more context?
From the questions visitors ask, Trouby proposes new topics and answers. You review, extend or discard them – so the guide answers more and more questions on its own.
Decide how your guide speaks – from child-friendly to scholarly.
Keep your sources in one place: catalogue texts, PDFs, CSV files and URLs.
Every conversation and every rating is recorded in TroubyHub.
In the analytics area you will find charts and reports that help you understand visitor behaviour and improve your content.
Which topics and exhibits really resonate? How long do visitors engage with an object? What do they ask? And where do they not understand something, drop out or need more context?
Privacy
Guardrails prevent unwanted answers – even to free visitor questions.
With solid expertise in data protection, we know exactly what matters when AI guides are used in a GDPR-compliant way.
We build Trouby in Germany and host exclusively in Germany. Every AI guide is crafted here in Munich – tailored to your institution.
So that every visitor always gets a fitting answer, a handover to your staff is possible at any time.
Omnilingual
Onboarding
No-code, no IT skills required – you share your content, we do the rest.
We interview you and you share the content that fits.
Together we develop the perspectives, characters and excursions that are possible.
You select what should be built.
We build everything and hand you the guide, ready to launch straight away.
In the dashboard you identify visitor questions that are not covered yet.
You add the answers that fit.
You add new perspectives.
You add special exhibitions and new objects.
No-code: highly complex AI technology, remarkably easy to handle.
The implementation requires no IT skills – you share your content, we do the rest.
We interview you and you share the content that fits.
Team
Arthur Abs
Mino Estrella
Dr. Nepomuk Schessl
Book a demo 
